Thank you for shopping at Bashitistores.com. We are dedicated to providing you with the best shopping experience possible. Below, you will find detailed information about our Shipping and Returns policies. Please read these carefully to understand the procedures and guidelines.

1. Shipping Information

1.1 Shipping Destinations

  • We currently offer shipping to addresses within Jordan.

1.2 Shipping Methods

  • We use reputable shipping carriers to ensure safe and timely delivery of your products.
  • The available shipping methods and estimated delivery times will be displayed during the checkout process.

1.3 Order Processing Time

  • We strive to process and ship orders promptly.
  • Order processing time typically takes 2 business days after payment confirmation.
  • Please note that order processing may be delayed during peak seasons or due to unforeseen circumstances.

1.4 Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email .
  • You can use the tracking number in the email  to monitor the status and estimated delivery time of your package.

1.5 Shipping Fees

  • Shipping fees are calculated based on the shipping method selected and the destination.
  • Orders above a certain order total may qualify for free shipping. The eligibility criteria will be mentioned on our website.

1.6 Undeliverable or Returned Packages

  • In the event that a package is undeliverable due to incorrect shipping information provided by the customer, refusal of delivery, or failure to claim the package from the carrier's facility, the customer will be responsible for the shipping fees incurred for the return of the package.
  • We will attempt to contact you in such situations to arrange for a reshipment at your expense.

2. Returns and Exchanges

2.1 Eligibility for Returns

  • To be eligible for a return, the product must meet the following criteria:
  • The product must be unused, in its original condition, and in the original packaging.
  • The return request must be initiated within 3 calendar days from the date of product delivery.

2.2 Non-Returnable Items

  • The following items are non-returnable and not eligible for a refund or exchange:
  • Gift cards or vouchers.
  • Consumable items that have been opened or used (e.g., adhesives, paints, lubricants).
  • Personal protective equipment (PPE) and safety items (e.g., gloves, masks, goggles).
  • Clearance or sale items with a marked "final sale" designation.

2.3 Return Process

  • To initiate a return, please contact our customer support team at +962 79 5756898 , bashiti@bashitistores.com
  • Our team will guide you through the return process and provide you with a return authorization and shipping instructions.
  • Please pack the product securely and use a trackable shipping method for the return to ensure it reaches us safely.
  • Once we receive the returned product and verify its eligibility, we will process the refund or exchange within 3 business days.

2.4 Refunds

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 14  business days for the refund to appear in your account, as processing times may vary based on your payment provider.

2.5 Exchanges

  • If you wish to exchange a product for a different item, please contact our customer support team to arrange for the exchange.

2.6 Damaged or Defective Products

  • If you receive a damaged or defective product, please contact our customer support team immediately with details and photographic evidence. We will arrange for a replacement or refund, depending on your preference and product availability.

3. Changes to Shipping & Returns Policies

  • We reserve the right to update or modify our Shipping and Returns policies at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.

For any questions or clarifications regarding our Shipping and Returns policies, please contact our customer support team at +962795756898 , bashiti@bashitistores.com