Guarantees

Driven by our absolute confidence in the authenticity and quality of all products imported and available in our showrooms, Yousef Al-Bashiti & Sons Co. has established an exceptional warranty system designed specifically to protect our customers' rights and enhance the sustainability of their equipment. This policy is based on two fundamental pillars: a comprehensive warranty against manufacturing defects, and one full year of free technical maintenance (labor costs) to cover operational malfunctions.

Details and Pillars of Our Approved Warranty Policy

We have drafted the warranty terms with precision and transparency to ensure they are perfectly clear to every contractor, technician, or facility owner at the time of purchase:

1. Comprehensive Warranty Against Manufacturing Defects

What does it mean? A manufacturing defect is any flaw or deficiency in materials, design, or assembly that appears in the equipment upon its first operation or within the first days of use, preventing it from performing its basic factory-intended function.
Our procedures: In the event that a manufacturing defect is verified by the technical team at our maintenance center, the company undertakes to replace the faulty part or replace the entire equipment with a new one 100% free of charge (including spare parts, maintenance labor, and delivery costs), without any additional costs to the customer, provided that the failure is not a result of misuse or errors in electrical or mechanical connection on-site.

2. One-Year Free Maintenance Warranty (Excluding Spare Parts)

What does it mean? To ensure the continued momentum of your projects, we grant our customers a maintenance warranty of one full year (365 days) starting from the invoice date. During this year, our central maintenance center will repair all operational and mechanical malfunctions that may affect the equipment as a result of normal use.
Calculation Mechanism: Technical labor costs, inspection, diagnosis, and calibration are 100% free (0%) throughout the year. If the repair requires the replacement of damaged or worn parts, only the cost of the original spare parts is charged to the customer at cost price, without any labor fees for installation, significantly reducing your facility's operational maintenance costs.

Scope of Warranty and Maintenance Application Across Our Departments

This technical agreement covers a wide range of professional equipment and tools available at the company:

Equipment Sector	Manufacturing Defects Warranty Details	One-Year Maintenance Details (Excluding Parts)
Power and Cordless Tools	Immediate replacement in case of defects in internal control boards or the motor upon purchase.	Periodic inspection, dust cleaning, and switch adjustment for free; the customer only bears the cost of faulty carbon brushes or batteries.
Generators and Power Systems	Addressing any manufacturing defects in copper windings or the Automatic Voltage Regulator (AVR).	Gear adjustment, engine RPM calibration, and ATS panel inspection for free; costs for filters and oils apply only if replaced.
Air Compressors and Equipment	Warranty on compressor heads and tanks against any manufacturing flaws or hydraulic leaks.	Safety valve inspection, piston lubrication, and pressure gauge calibration for free; customer bears the cost of replaced belts or valves.
Garden Equipment and Pumps	Warranty on water pumps and lawn mowers against any technical flaws in mechanical setup.	Carburetor cleaning, blade adjustment, and motor inspection for free all year; customer only pays for faulty mechanical parts.

Terms and Conditions for Warranty Validity

To ensure your rights are protected and the equipment remains under the warranty and maintenance umbrella, please observe the following guidelines:

[Maintain the original invoice and the warranty card stamped by the showroom]
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[Operate and adhere to the voltage, fuel type, and oils recommended by the factory]
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[Do not open or attempt to repair the equipment in external workshops or tamper with the security seal]
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[Visit the authorized maintenance center for Yousef Al-Bashiti & Sons Co. immediately upon occurrence of a fault]

Why is the Al-Bashiti Warranty Policy the strongest in the Jordanian market?

Absolute Transparency: We do not use hidden conditions; the terms are clear and explicit, protecting the rights of both the customer and the company in accordance with engineering and commercial standards.
100% Original Spare Parts: If you need to replace any part during the maintenance year, we guarantee the installation of original parts imported from the original manufacturer to ensure the equipment returns to its original strength and long lifespan.
Speed of Response and Support: This warranty is linked to our fast maintenance service within 48 hours, ensuring that your equipment does not remain idle for long periods, which could affect your project delivery schedules.

Conclusion: Quality We Trust... and a Warranty We Commit To

Providing a warranty against manufacturing defects and one year of free maintenance labor from Yousef Al-Bashiti & Sons Co. is not merely a commercial measure; it is a reflection of our deep confidence in the goods we supply to the Jordanian market and an affirmation of our commitment to our responsibility as partners in your business success. We stand behind every piece of equipment that leaves our showrooms to guarantee you safe operation and a sustainable, productive investment.

Do you need to check your warranted equipment or have a technical inquiry?

The team of engineers and technicians at the central maintenance center of Yousef Al-Bashiti & Sons Co. is ready to receive your equipment and apply the warranty and maintenance terms with absolute precision and the highest professional standards.

Contact us now via our direct maintenance and technical support department numbers, or visit the maintenance center at our branches to enjoy maintenance services that elevate your business and protect your investments.