Return Policy

Thank you for shopping at BashitiStores.com.
We pride ourselves on offering high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help you through a clear and transparent return policy.

Please read the following terms carefully to understand how and under what conditions refunds are processed.

1. Refund Eligibility

For a product to be eligible for a refund, the following conditions must be met:

The product must have been purchased directly from our website:
www.bashitistores.com
The product must be unused, in its original condition, and in its complete original packaging.
The product must not be on the list of non-refundable items mentioned in Section (2) below.
The refund request must be made within the allowed timeframe specified in Section (3).

2. Non-Refundable Items

The following items are non-refundable and not subject to refund or exchange:

Gift cards or vouchers.
Consumable materials that have been opened or used
(e.g., adhesives, paints, lubricants, etc.).
Personal Protective Equipment (PPE) and safety materials
(e.g., gloves, masks, safety glasses, etc.).
Products sold under "Final Sale" offers.

3. Refund Timeframe

You can submit a refund request within 3 calendar days from the product delivery date.
If 3 days have passed since the product was delivered, a refund request unfortunately cannot be accepted.

4. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team at:
📞 0795756898
📧 online@bashitistores.com
Provide the support team with the following information:
- Order number
- Name and description of the product to be refunded
- Reason for the refund request

Our team will review the request and ensure that the initial conditions are met, then provide you with the necessary instructions.

5. Refund Process

After receiving your request and verifying its eligibility, we will initiate the refund process according to the payment method used:

Credit or Debit Card Payments:
The amount will be refunded to the original payment method.
It may take up to 14 business days for the amount to appear in your account, depending on your bank's or payment service provider's policy.
PayPal or other Digital Wallets (if used):
The amount will be refunded to the PayPal account or digital payment method used at the time of purchase.

6. Return Shipping Cost

If the reason for the return is a product defect or an error on our part:
We will provide a pre-paid shipping label or arrange for shipping at our expense.
If the reason for the return is not due to a defect or error on our part (e.g., customer changes mind):
The customer will bear the full cost of return shipping.
We recommend using a reliable shipping company and a trackable shipping method to ensure the product reaches us safely.

7. Product Inspection

Upon receipt of the returned product, our team will inspect it to ensure:

It is in its original, unused condition.
It is in its original packaging with all accessories.
It does not violate any of the conditions mentioned in Sections (1) and (2).

If the product does not meet the eligibility criteria, we reserve the right to:

Refuse the refund
And return the product to you, with notification.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately with:

Order number
Description of the problem
Clear photos illustrating the defect or damage

We will review the case and then coordinate with you to either:

Replace the product, or
Refund the amount,

according to your preference and product availability in stock.

9. Changes to the Refund Policy

We reserve the right to update or modify this return policy at any time without prior notice.
Any modifications will be posted on this page, with an indication of the last updated date.

By continuing to use our website and making purchases, you agree to be bound by the latest version of the return policy.

📞 For Inquiries

For any questions or clarifications regarding the return policy, you can contact our customer support team at:

📞 0795756898
📧 online@bashitistores.com