Shipping & Return Policy

Thank you for choosing to shop with BashitiStores.com. We are committed to providing our customers with the best possible shopping experience. This policy outlines our shipping, return, and exchange guidelines and procedures, and we advise you to read it carefully.

1. Shipping Information

1.1 Shipping Destinations

We currently offer shipping services to addresses within the Hashemite Kingdom of Jordan only.

1.2 Shipping Methods

We rely on reputable shipping companies to ensure your orders are delivered safely and in a timely manner.
Available shipping options and estimated delivery times will be displayed during the checkout process.

1.3 Order Processing Time

Orders are usually processed and shipped within two business days from the date of payment confirmation.
Order processing may be delayed during peak seasons or in case of urgent or unexpected circumstances.

1.4 Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing the shipment tracking number (if available).
You can use the tracking number to monitor the status of your shipment and the estimated delivery time.

1.5 Shipping Fees

Shipping fees are calculated based on the selected shipping method and delivery address.
Some orders exceeding a certain amount may be eligible for free shipping, and the eligibility conditions will be stated on the website.

1.6 Undelivered or Returned Parcels

If the shipment cannot be delivered due to:

an incorrect shipping address, or
refusal of receipt, or
failure to collect the shipment from the shipping company within the specified period

the customer will bear the shipping fees incurred for returning the shipment.
We will attempt to contact you in these cases to arrange reshipment at your expense.

2. Returns and Exchanges

2.1 Eligibility Conditions for Returns

For a product to be eligible for return, the following conditions must be met:

The product must be unused and in its original condition.
It must be in its original packaging with all accessories (if any).
The return request must be made within 3 calendar days from the date of receiving the product.

2.2 Non-Returnable Items

The following items cannot be returned, refunded, or exchanged:

Gift cards or vouchers.
Consumable materials that have been opened or used
(e.g., adhesives, paints, lubricants, etc.).
Personal Protective Equipment (PPE) and safety materials
(e.g., gloves, masks, safety glasses, etc.).
Products sold as part of "Final Sale" offers unless they are damaged or defective.

2.3 Return Process

To initiate a return, please contact our customer support team via:
📞0795756898
📧 online@bashitistores.com

Our team will guide you through the following steps:

Confirming the product's eligibility for return.
Providing you with a return number/authorization and shipping instructions.
Choosing a suitable shipping method to send the product to our warehouses.

After receiving and inspecting the product and confirming that it meets the conditions, the refund or exchange request will be processed within up to 3 business days.

2.4 Refunds

Refunds are credited to the original payment method used for the purchase.
It may take up to 14 business days for the amount to appear in your account, depending on the payment provider/service.

2.5 Exchanges

If you wish to exchange a product for another, please contact our customer support team to arrange the exchange process according to product availability and applicable conditions.

2.6 Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with:

Order number
Description of the issue
Photos illustrating the condition

We will coordinate with you to provide a product replacement or a refund, according to your preference and product availability.

3. Amendments to the Shipping and Return Policy

We reserve the right to update or modify the shipping and return policy at any time without prior notice.
Any amendments will be published on this page with an indication of the last updated date.

4. Contact Information

For any inquiries or clarifications regarding the shipping and return policy, please contact our customer support team via:

📞0795756898

📧 online@bashitistores.com