Frequently Asked Questions

Welcome to our FAQ page. We have compiled answers to the most frequently asked questions by our customers to save your time and help you access the required information and service quickly and efficiently.

📌 Sales and Trade Sector Questions

Q1: Do you provide wholesale services for retailers and shop owners?

A: Yes, absolutely. Yousef Al-Basheiti & Sons is one of the major suppliers in the Kingdom. We have a specialized wholesale sales department that provides markets, shops, and workshops with genuine, fast-moving goods at preferential prices that ensure you achieve rewarding profit margins.

Q2: Are the products and industrial tools available in your showrooms genuine and warranted?

A: Our commitment to quality is absolute; all products, tools, and systems available at our locations are 100% genuine, imported directly from their official global sources, and carry valid warranties and certificates of conformity with local and international standards.

Q3: Can I purchase through the website (online)? And what are the available payment methods?

A: Yes, you can easily shop for thousands of products via our digital platform. We offer flexible and secure payment options that suit everyone, including: Cash on Delivery, credit card payment (Visa / MasterCard), and local e-wallets.

📌 Engineering and Maintenance Services Questions

Q4: How long does the equipment repair process take at your maintenance center?

A: We pride ourselves on providing rapid maintenance service within 48 hours for most electric, cordless, and agricultural tools and equipment, thanks to our dedicated technical team and the constant availability of genuine spare parts in our warehouses.

Q5: Does the safe opening and maintenance service require special procedures?

A: Yes, due to the sensitivity and legal nature of the service, we are committed to coordinating with security and competent authorities. The procedure includes strict verification of the customer's identity and proof of legal ownership of the facility or safe before commencing work, conducted with complete confidentiality similar to banking systems.

Q6: What is the benefit of the "Thermal Imaging for Facilities" service you offer?

A: It is an advanced predictive maintenance tool performed using global infrared cameras (FLIR) without the need to shut down the facility. It helps in the early detection of overloads, loose electrical connections, mechanical wear, and moisture leaks behind walls, protecting your facility from the risk of fires and sudden breakdowns.

📌 Projects, Tenders, and Landscaping Questions

Q7: Does the Projects Department offer Bill of Quantities (B.O.Q) pricing services for tenders?

A: Yes, we are a strategic partner for contractors. Our team includes engineers specialized in studying and analyzing the specifications and costs of tenders and bids. We provide fixed, guaranteed competitive prices throughout the project duration, in addition to "value engineering" solutions to provide smart and economically viable alternatives.

Q8: Do you have a department for landscape design and coordination?

A: Yes, we have a fully integrated engineering department for landscaping services. Our services include taking measurements, preparing sketches and 3D designs, supplying and planting greenery (natural and artificial), paving pathways and waterfalls, and installing smart, water-saving automatic irrigation networks.

Q9: What is the OPPEIN section available in your showrooms?

A: OPPEIN is the world's premier and leading brand in manufacturing luxury kitchens, dressing rooms, and custom wall closets. This department integrates the luxury of modern Italian designs with the precision of German manufacturing standards, offering fully customized solutions that increase the market and aesthetic value of your property.

📌 Logistics and Delivery Questions

Q10: Do you have a goods delivery service? And do you cover all governorates?

A: Yes, we own an integrated land transport fleet equipped with all capacities and hydraulic cranes to deliver all orders (from precision tools to generators and heavy equipment). Our logistics network covers all governorates of the Hashemite Kingdom of Jordan from the north to the south (including the capital Amman, Zarqa, Irbid, and Aqaba).

Q11: How can I contact the Engineering Department or request a technical consultation for my project?

A: We are always happy to receive your inquiries. You can contact us via our direct numbers, fill out the request form on the "Contact Us" page of our website, or visit our central management offices and showrooms to discuss your project plans with our consulting engineers.

Do you have another question you didn't find answered here?

Our customer support team is ready to answer all your inquiries around the clock. Contact us now via phone or WhatsApp, or honor us with a visit to your nearest branch.