Return Policy

🔄 General Return and Exchange Policy

To successfully complete a return or exchange of any product, please ensure it meets the following conditions:

Timeframe: The customer has the right to request a return or exchange of the product within 7 days from the date of receipt stated on the official invoice.
Product Condition: The product must be in its original factory condition (unused, uninstalled, not powered by electricity or fuel), and in its original, undamaged packaging, including all accessories, manuals, and attached warranty certificates.
Proof of Purchase: You must bring or present the original invoice (paper or digital) to complete any return or exchange process at our showrooms.

⚠️ Exceptional Products and Cases (Non-Returnable)

Due to the nature of certain goods and custom services, the following categories cannot be returned or exchanged unless there is an obvious manufacturing defect:

Custom Products and Kitchens (OPPEIN): All kitchens, dressing rooms, and wall-fitted cabinets that have been specifically designed and customized based on the customer’s home measurements and engineering plans.
Goods sold by weight or measurement (cut-to-size): Such as electrical wires, cables, ropes, and pipes after they have been cut according to the lengths requested by the customer.
Consumables and Accessories: Such as drill bits, cutting/grinding discs, oils, lubricants, and protective paints after their original containers have been opened.

💳 Refund Mechanism and Methods

After the returned product is received and inspected by the Quality Department in our warehouses to ensure its integrity and compliance with the conditions, the amount will be refunded to the customer according to the original payment method:

Cash or Cash on Delivery: The amount will be refunded in cash immediately at the showroom, or via approved local electronic transfers and e-wallets.
Electronic Payment (Visa / MasterCard): The refund will be credited back to the same credit card used for the purchase. (Please note that the refund process may take 7 to 14 business days depending on the card-issuing bank's policy).
Shipping Fees: The customer is responsible for shipping and delivery fees resulting from the return or exchange process, unless the reason is due to a supply error on our part or a manufacturing defect in the goods.

🛠️ Manufacturing Defects and Warranties (After 7 Days)

If you receive a product with an obvious manufacturing defect upon first use, Yousef Bashiti & Sons Company guarantees to replace the product free of charge as quickly as possible, covering all additional shipping and delivery costs.
After the initial 7-day period, technical responsibility falls to our authorized maintenance center, where all equipment and tools are subject to the official warranty terms provided with them, and will be repaired or have their parts replaced free of charge according to the warranty terms with maximum efficiency.

Would you like to submit a return or exchange request now?

Our customer service team is ready to guide you and facilitate the procedures for you seamlessly.

Contact us now via our direct numbers, send us a message via WhatsApp, or visit the relevant department at your nearest branch to have your request processed immediately.