Privacy Policy

1. Data We Collect

We only collect the necessary data to ensure our services are provided to you with the highest efficiency and professionalism, including:

Personal Data and Contact Details: Full name, phone numbers, email address, and residential or facility/workshop location for delivery and shipping operations.
Commercial Project Data: Company names, commercial registrations, and Bills of Quantities (B.O.Q) provided by contractors and engineers for tender pricing or technical consulting.
Verification and Ownership Data (Specific to the Safes Department): When requesting sensitive services such as opening or maintaining safes and iron vaults, we request personal identification documents and legal proof of facility ownership to officially document the procedure with the competent authorities and ensure security.
Digital and Technical Data: Information about your browsing of the online store, IP address, and type of device used to improve the online shopping experience and secure electronic payment gateways.

2. How We Use Your Data?

The data we collect is used solely for the following operational and legal purposes:

Fulfilling Orders and Logistics: Processing purchase invoices and securing the shipping and delivery of equipment and tools to your sites and projects accurately.
Providing Technical Support and Maintenance: Scheduling rapid maintenance appointments within 48 hours, conducting thermal surveys of facilities using thermal imaging cameras, and issuing associated engineering reports.
Preparing Quotes and Studies: Pricing tender/bid Bills of Quantities and providing engineering, landscaping, and kitchen design consultancy (OPPEIN).
Communication and Updates: Notifying you of your shipment status, responding to your inquiries via customer service, and sending exclusive offers and discounts to our clients.

3. Data Confidentiality and Third-Party Sharing

Absolute Confidentiality: We are strictly committed to not selling, renting, or sharing your personal or commercial data with any marketing entities or third parties outside the company's scope of business.
Legal and Security Compliance: Data is shared only in cases required by Jordanian law, such as coordinating with security and competent authorities when performing safe and vault opening services, or to meet official financial and tax audit requirements.

4. Information Security and Protection

We implement strict security and technical measures to protect your data from loss, misuse, or unauthorized access:

All financial transactions and electronic payment gateways (Visa / MasterCard) are encrypted using global security protocols that ensure 100% security of your banking data.
Project documents, blueprints, tenders, and mechanical/electrical technical reports are subject to encrypted cloud storage systems accessible only to the engineering staff involved in the project.
All our staff and technicians are bound by strict non-disclosure and confidentiality agreements to protect the secrets of the facilities and clients we work with.

5. Cookies

We use cookies on our website to improve the user experience, save your shopping preferences in the cart, and analyze site traffic to provide a faster and smoother browsing experience. You can modify your browser settings to disable these files at any time, noting that this may affect some online purchasing features.

6. Your Rights and Controlling Your Data

Your rights to control your data are fully preserved. You can at any time:

Request to view, update, or correct your personal data stored with us.
Request the deletion of your personal data from our logistics and marketing records (unless there are pending legal or financial requirements that necessitate us keeping it).
Unsubscribe from promotional SMS or email messages with one click.

7. Amendments to the Privacy Policy

Yousef Bashiti and Sons Company reserves the right to update or amend this Privacy Policy regularly to keep pace with technical developments or changes in commercial laws and regulations applicable in the Hashemite Kingdom of Jordan. Any updates will be published immediately on this page so you are fully informed.

Do you have any inquiries regarding the privacy and security of your data?

If you have any questions or concerns regarding how we handle your information, we would be pleased for you to contact our Information Security and Technical Support department directly.

Email us via our official email address or call us through our direct numbers, and our specialized team will answer all your inquiries with absolute professionalism and welcome.